Contact Information

Medical Records

We work with an efficient and professional service called MediCopy. If you need to request a transfer of medical records, please issue an online request to MediCopy here. OR, call MediCopy at 1-866-587-6274.

Pharmacy / Prescription refills

Please contact your Pharmacy to request refills of routine medications. You many also request refills using your My Health Record Patient Portal account. These new options will, in most cases, provide faster refills and will help ensure that your prescriptions are filled safely. Prescriptions for new medications require an office visit. The Family Health Centers also offers the services of Dr. Allie Fay, a Doctor of Pharmacy who help patients manage chronic conditions and optimize medication regimens.

After hours contact for established patients

If you need to speak with the On-Call Physician after normal business hours, please call 828-258-8681 and you will be directed to our answering service.  The On-Call Physician will respond within an hour of receiving the message.  If you are experiencing a medical emergency, please dial 911. If you have a non-emergency question, you may send a message through the MY HEALTH RECORD Patient Portal. 

My Health Record Online Patient Portal

As a patient of The Family Health Centers, you can have FREE online access to your personal health records via your own MY HEALTH RECORD Patient Portal. To request an account from this web site, please email or call (888) 670-9775. Link to portal here. 


Established patients do not need to speak to a nurse for a same-day sick appointment.  Call our main number and press 1 for Scheduling. Or, visit our walk-in clinic, at every location, Monday-Friday from 8 am to 11 am for simple acute medical problems. Missed appointments: We understand that our patients sometimes forget or miss an appointment. If you miss an appointment, we will attempt to contact you at least three times to reschedule your appointment. The Family Health Centers does not charge our patients for missed appointments. However, patients who miss more than three appointments in a twelve-month period may be subject to dismissal from the practice.


When appropriate, your family doctor will refer you to a specialist. At The Family Health Centers, a referral that has not been previously discussed with your family doctor requires an office visit. We ask that your visit so that we can provide necessary information to the specialist's office, and, to ensure that we meet your insurance company's requirements for coverage.

All referrals for testing outside of The Family Health Centers are coordinated by our Referral Department.  Our Referral Department or the specialist's office should contact you within one week about scheduling your appointment.  For questions regarding referrals that have already been made, or to leave a message about a referral that was planned, please call our main number, Option 4, and leave a detailed message. Find contact information for The Family Health Centers' most commonly referred Diagnostic Facilities here. 

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